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RDX Technologies Ltd — 248 Main Road, Kumeū 0810, New Zealand

Thank you for shopping with RDX Technologies. We want you to be confident in every purchase — from B.O.S.S. training units to replacement seals and cables. This policy explains how returns, exchanges, and refunds work for orders placed through our online shop.

1. Return Window

You may request a return or exchange within 30 days of the delivery date. After 30 days, we’re unable to offer a refund or exchange unless required by law.

To be eligible for a return, your item must be:

  • Unused and in the same condition you received it
  • In its original packaging, with all accessories, manuals, and cables included
  • Accompanied by proof of purchase (order number or receipt)

2. Items That Cannot Be Returned

Because of the nature of our products, the following are non-returnable except where the item is defective or not as described (see Section 5):

  • Consumable and wear parts — Firing Sleeves, Firing Seals (rubber and silicone), and other components designed to be used up or worn down through normal operation — once installed or used
  • Electronic units that have been activated, paired, or firmware-updated — including the XM203 B.O.S.S. Unit, Shot Detection Module (SDM), and USB Dongle — once registered to a device or updated
  • Items marked Backordered or Made to Order at time of purchase, once production or procurement has started
  • Any item missing its original packaging, accessories, or documentation
  • Gift cards and downloadable/digital content

If you’re unsure whether your item qualifies, contact us before starting a return — we’re happy to check.

3. How to Start a Return

  1. Email info@rdxtech.net with your order number, the item(s) you’d like to return, and the reason for the return.
  2. Our support team will confirm eligibility and send you a return authorization and shipping instructions. Please don’t send items back without this confirmation, as we can’t guarantee they’ll be processed.
  3. Pack the item securely in its original packaging and ship it to the address we provide.

4. Return Shipping Costs

  • If the return is due to our error (wrong item shipped, defective on arrival, damaged in transit), we cover return shipping and any applicable customs fees.
  • If the return is for any other reason (change of mind, ordered incorrectly), the customer is responsible for return shipping costs, and for international orders, any customs duties or taxes are non-refundable.
  • We recommend using a trackable shipping method — RDX Technologies is not responsible for items lost in transit back to us.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us at info@rdxtech.net within 7 days of delivery with your order number and photos of the item and packaging. We’ll arrange a replacement, repair, or full refund (including original shipping costs) at no charge to you.

6. Refunds

Once we receive and inspect your return, we’ll notify you by email whether it’s been approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a little longer for the funds to appear.

  • A restocking fee of up to 15% may apply to returned electronic units that are unopened but show signs that packaging was opened or seals broken.
  • Shipping charges from the original order are non-refundable, except where the return is due to our error (see Section 5).
  • Partial refunds may apply if an item is returned in a condition other than as received (missing parts, signs of use beyond inspection, etc.).

7. Order Cancellations

Orders can be cancelled for a full refund any time before they ship. Once an order has shipped, it’s treated as a standard return under this policy. Backordered or made-to-order items may only be cancelled before production/procurement begins — contact us as soon as possible if you need to cancel one of these.

8. Exchanges

We only replace items if they’re defective, damaged, or incorrect. If you need a different item, please start a return for the original product and place a new order.

9. Your Consumer Rights

Nothing in this policy limits your rights under applicable consumer protection law, including the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986 for New Zealand customers, or equivalent consumer protection legislation in your country of purchase.

10. Contact Us

Questions about a return or refund? Reach us at:

RDX Technologies Ltd
248 Main Road, Kumeū 0810, New Zealand
Email: info@rdxtech.net

This policy was last updated August 13, 2026. RDX Technologies reserves the right to update this policy at any time; changes will be posted on this page.